KANDIMO SUPPORT

Find answers to common questions or write directly to 4T Studio.

I can no longer sign in

Check your connection, then retry with the same method used at registration: email, Google, or Apple.

My purchase or credits are missing

In the Kandimo shop, use “Restore purchases”. If the problem persists, contact us with the purchase date without sending payment card data.

A generation seems stuck

Close and reopen Kandimo: an ongoing generation resumes automatically without a second charge.

How do I delete an artist?

Open My Account, then Artists, select the artist, and use “Delete this artist”. Their creations and progress will be deleted.

How do I withdraw AI permission?

Open My Account and turn off AI creation permission. No new creation will be sent until you allow it again.

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Describe the issue and include your Kandimo version. Never send your password, payment card data, or a creation containing personal information.